Effective Date: 01‑01‑2025
Last Updated: 01‑01‑2025
This Privacy Policy explains how Slidewaters (“we,” “us,” “our”) collects, uses, shares, and protects information when you visit our website, purchase tickets, sign a waiver, join a membership program, buy gift cards, contact us, or otherwise interact with our services (collectively, the “Services”).
If you do not agree with this Privacy Policy, please do not use our Services. For additional terms governing your use of our website and services, please review our Terms of Service https://ws.slidewaters.com/terms-of-service
We may collect information you voluntarily provide, including:
Contact details: name, email address, phone number, mailing address
Order details: tickets purchased, visit date/time, products/add-ons, gift cards, memberships, refunds/exchanges
Payment information: collected by our payment processor; we do not store full card numbers
Waiver and participation information: participant name(s), emergency contact, date of birth/age confirmation, signature, waiver details
Group/event details: party size, guest lists, corporate/school group information
Communications: messages sent via forms, email, SMS, phone, chat, or social media
When you use our Services, we may automatically collect:
Device and usage data: IP address, browser type, device identifiers, pages viewed, referral URLs, clickstream data
Approximate location: inferred from IP address
Cookies and similar technologies: used for analytics, site functionality, fraud prevention, and advertising
We may receive information from:
Payment processors (payment status, fraud indicators)
Ticketing/booking and waiver platforms
Advertising and analytics providers (conversion data, aggregated insights)
We use the information we collect to:
Process transactions and send confirmations
Operate the venue experience (check-in, ticket/waiver validation, safety)
Provide customer support and resolve issues
Improve and secure our Services
Send updates, reminders, and promotional communications (opt-out available)
Comply with legal obligations and maintain records
We share information with trusted vendors who help us operate our business, including:
Ticketing/booking and waiver software providers
Payment processors
Email/SMS and customer support tools
Hosting, analytics, and security providers
These providers may access information only to perform services on our behalf and are required to protect it.
We may disclose information if required by law or when necessary to:
Comply with legal processes or government requests
Protect the rights, safety, and property of guests, staff, or the public
Investigate or prevent fraud or security issues
Your information may be transferred in the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
We may share information when you request it or provide consent.
We retain personal information for as long as necessary to:
Provide the Services and maintain business records
Comply with legal and safety obligations
Resolve disputes and enforce agreements
Retention periods vary based on the type of information and applicable laws.
We use cookies and similar technologies to:
Enable essential site functionality
Understand how our site is used
Measure marketing performance
Prevent fraud and enhance security
You may control cookies through your browser settings. Disabling cookies may affect site functionality.
By providing your mobile phone number and opting in, you consent to receive text messages related to reservations, customer service, and promotional offers. Message frequency may vary. Message and data rates may apply.
Reply STOP to opt out or HELP for assistance. Your opt-in is not a condition of purchase.
Transactional messages (e.g., receipts, confirmations, safety notices) may still be sent even if you opt out of marketing messages.
You may unsubscribe from marketing emails using the link provided in each message.
We may still send transactional or service-related emails.
We do not sell or share your mobile phone number or SMS consent status with third parties for marketing or promotional purposes.
Your mobile information may be shared only with service providers who help deliver text messages on our behalf. These providers must safeguard your information and use it only for the services they perform for us.
We do not disclose mobile information to unrelated third parties except as required by law, to protect our rights, or with your explicit consent.
Our Services are not intended for children under 13 (or another age required by law) to use independently. We do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information, please contact us so we can take appropriate action.
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure.
Slidewaters
Email: [email protected]
Phone: 509-682-5751
Mailing Address: 102 Waterslide Dr., Chelan, WA 98816
We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Updated” date above. Continued use of our Services after changes are posted means you accept the updated policy.